Privacy Policy

Privacy Policy

Effective Date: January 1, 2025

1. Who We Are

Fleetwood Lofts LLC ("we," "our," or "us") owns and manages residential apartment communities in Berks County, Pennsylvania. We are not real estate brokers. This Privacy Policy explains how we collect, use, and protect information you provide to us, including through SMS/text message, phone, email, our websites, and in person.

2. Information We Collect

We may collect the following types of information:

  • Contact Information: Your name, phone number, email address, and mailing address.

  • Tenant and Applicant Information: Rental applications, lease agreements, payment information, and maintenance requests, and any other information provided to us.

  • Communications: Records of phone calls, emails, and text messages you send to us or request from us.

  • Technical Data: Information automatically collected when you visit our website, such as your IP address and browser type.

3. How We Use Your Information

We use your information to:

  • Respond to inquiries about our properties

  • Communicate with current tenants about lease matters, maintenance, or other property-related issues

  • Provide information about available units or inventory at the property you inquired about or other related properties we own or manage

  • Provide customer service

  • Maintain business records and comply with legal obligations

4. SMS/Text Messaging Terms and Conditions

4.1 Consent to Receive Messages

By opting in to receive text messages from Fleetwood Lofts, you consent to receive informational and transactional text messages at the mobile number you provided. We do not use SMS messaging for general marketing or unsolicited outreach. SMS communication is strictly limited to responding to individuals who proactively contact us or communicating with existing tenants who have provided consent.

4.2 How to Opt-In

You can opt in to receive text messages from Fleetwood Lofts in the following ways:

  1. Website Contact Form: Visit fleetwoodlofts.com, complete the contact form, and select "Text me" as your preferred contact method

  2. Keyword Opt-In: Text the keyword JOIN to +1 (484) 709-1660

  3. Phone Inquiry: Call (484) 709-1660 and provide your mobile number with verbal consent to receive text messages

  4. Property Visit: Provide your mobile number and written or verbal consent during an in-person property visit

  5. Current Tenants: Consent through your lease agreement or resident portal if you are an existing tenant

4.3 Message Types

By opting in, you consent to receive the following types of text messages:

  • Updates about available inventory

  • Appointment confirmations or reminders

  • Leasing inquiries and responses

  • Tenant service and maintenance updates

  • Rent reminders or payment confirmations

4.4 Message Frequency

Message frequency varies depending on tenant needs and inquiries. You may receive approximately 1-2 messages per month, though frequency may increase temporarily during active service or leasing interactions. Prospective tenants may receive 3-5 messages per month in the month or two months after initial inquiry. Current tenants will receive more regular messages, typically 5-10 messages per month, and potentially more or less depending on engagement level.

4.5 HELP Instructions

For customer support, text HELP to +1 (484) 709-1660, email info@fleetwoodlofts.com or hello@fleetwoodlofts.com, or call (484) 709-1660. You can also respond REQUEST A CALL at any time during SMS exchanges to receive a call back from one of our representatives.

4.6 STOP Instructions (Opt-Out)

To unsubscribe at any time, text STOP to +1 (484) 709-1660. You will receive one final confirmation message. No further messages will be sent unless you opt in again. You may also email STOP along with your contact information to hello@fleetwoodlofts.com to ensure opt-out, or contact us directly using the information in Section 9 below.

4.7 Message and Data Rates

Message and data rates may apply based on your mobile carrier's plan. Contact your carrier for details.

4.8 Supported Carriers

This service is available on major U.S. carriers. Check with your carrier for SMS service availability.

5. Sharing Your Information

We do not sell or share your personal information with third parties for marketing purposes. Note, where contacting us via a third party, such as a listing website, that third party's privacy policy applies to any information shared or provided to that third party. Except as noted herein, we will never transfer your personal information to any external organizations under any circumstances, even with your consent.

We may share your information with:

  • Service providers who assist us in operating our business (e.g., property management software vendors, maintenance contractors) under confidentiality agreements

  • Affiliates and related entities who own or manage properties, solely to provide you with information about available units or inventory at those properties if you have requested such information

  • Legal authorities if required to comply with the law, enforce our rights, or protect safety

6. Data Security

We implement reasonable safeguards to protect your personal information against unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage can be guaranteed 100% secure.

7. Your Choices

You may:

  • Update or correct your contact information by contacting us

  • Opt out of SMS communication at any time (see Section 4.6)

  • Request access to or deletion of certain personal information, subject to legal requirements

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on our website and update the effective date.

9. Contact Us

If you have questions or requests regarding this Privacy Policy, or if you would like to request an opt-out from any marketing or other communications, please contact:

Fleetwood Lofts LLC
Fleetwood, PA 19522
Phone: (484) 709-1660 or (610) 814-7947
Email: hello@fleetwoodlofts.com

We are not real estate brokers and do not engage in third-party marketing services. All SMS communications relate only to properties owned or managed by Fleetwood Lofts or its affiliated entities.